Know what to expect
before you start.
Learn how SafeGuard Bookings handles setup, appointments, teams, billing, security, and account access.
Creating your workspace
Do I need a payment card to start?
No. Your 14-day free trial starts without a payment card. A paid subscription begins only when you deliberately choose a plan.
How long does setup take?
You can create and verify a workspace in minutes. A guided checklist then helps you add your business details, services, staff, working hours, and booking-page information.
What is a workspace name?
Your workspace name creates your secure business address, such as yourbusiness.safeguardbookings.net. You use it to reach your business login and public booking tools.
Why do I need to verify my email?
Email verification helps prevent automated or unauthorized workspace creation and confirms that important account messages can reach you.
Using the booking system
Can clients book from a phone?
Yes. The public booking experience and the business workspace are designed to work across phones, tablets, and desktop computers.
Can I manage more than one staff member?
Yes. Growth supports up to three users and Pro supports up to five. You can assign services and working hours to the appropriate team members.
Can customers choose a service and provider?
Yes. Your public booking page can guide customers through service, staff, date, and available-time selection.
Can clients cancel or reschedule?
Clients can securely access upcoming appointment tools according to the booking rules and options available in your workspace.
Does the system keep client history?
Yes. Client records can include contact information, appointment history, internal notes, cancellations, no-shows, and status details.
Can I connect my existing calendar?
Calendar connections are coming soon. We are completing production verification for Google Calendar, Microsoft Outlook, and a private Apple Calendar subscription before opening them to every workspace.
Plans, payments, and access
What is included in the free trial?
The 14-day trial includes one user, up to three services, and up to 25 total bookings. No payment card is required.
What happens when my trial ends?
If you have not selected a paid plan, workspace access is limited and you are prompted to choose a plan. SafeGuard Bookings does not silently begin a paid subscription.
Can I change plans later?
Plan and billing tools are available inside the workspace. Capacity can be adjusted as your team and monthly booking volume change.
Can I cancel a paid subscription?
Yes. Paid subscriptions can be managed through the secure billing portal. Cancellation stops future renewal according to the applicable billing period.
Are monthly charges refundable?
Monthly charges are generally non-refundable after a billing period begins, though duplicate charges, billing errors, or exceptional platform-access issues may be reviewed. See the refund policy for details.
Protecting the business
How is my workspace protected?
New workspaces require email verification. SafeGuard Bookings also uses encrypted HTTPS connections, protected login sessions, role-based access, isolated business workspaces, abuse controls, and Stripe-hosted billing.
Does SafeGuard Bookings store payment-card numbers?
No. Payments are processed through Stripe. SafeGuard Bookings does not store full payment-card numbers.
Can different team members have different access?
Yes. Owner, manager, staff, and read-only roles limit access based on the user’s responsibilities.
How do I get help?
Use the support form for product, account, billing, privacy, or technical questions. Do not include passwords or payment-card information in a support request.
Start with 14 days of real scheduling.
Create your workspace without entering a payment card.