Privacy Policy

Last updated: April 29, 2026

Overview

SG Bookings is a scheduling software platform for appointment-based businesses. This policy explains what information we collect, how we use it, how it is protected, and how users can contact us about privacy concerns.

Information We Collect

We may collect account information such as name, email address, username, business name, contact information, tenant workspace details, billing status, and support requests.

Businesses using SG Bookings may collect client information such as client names, phone numbers, email addresses, appointment notes, service history, booking times, cancellation history, and no-show history.

How We Use Information

Information is used to operate the platform, create and manage booking records, display schedules, send notifications, manage tenant accounts, enforce plan limits, provide support, prevent abuse, and improve the service.

Payments

When paid subscriptions are enabled, payments are processed by Stripe. SG Bookings does not store full card numbers. Stripe may collect and process payment information under Stripe’s own privacy and security practices.

Customer and Client Data

Each business is responsible for the client information it collects through SG Bookings. SG Bookings acts as the software provider that stores and processes this data so the business can manage appointments and related operations.

Cookies and Technical Data

We may use cookies or session data to support login, security, account routing, and application functionality. Server logs may include technical information such as IP address, browser type, device information, and access time.

Data Sharing

We do not sell personal information. Data may be shared with service providers only as needed to operate the platform, process payments, send emails, provide support, comply with law, or protect the platform from misuse.

Data Security

We use reasonable safeguards to protect user and booking data. However, no software platform, network, or storage system can guarantee complete security.

Data Retention

We retain information as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements. Businesses should export important records before cancelling service.

Your Choices

Users may contact support to request account assistance, correction of inaccurate information, or questions about data handling.

Contact

Privacy questions can be submitted through the Contact Support page.